Overview
Cuxury is a custom luxury store, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changes mind.
However, in case of a damaged product or a manufacturing error, Cuxury offers a free replacement or a refund if you contact us within 7 days of product delivery. Please get in touch with our team by mailing us on help@cuxury.com and provide a clear photo/video showing the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Seasonal items(products that are available for a limited time only, usually during a certain period of the year) cannot be returned.
Additional non-returnable items:
- Gift cards
- Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer(our partner) without prior consultation/guidance received on/from our team (help@cuxury.com).
There are certain situations where only partial refunds may be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days as mentioned by our support.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {help@cuxury.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective.
Shipping returns
To return your product, your should contact us on help@cuxury.com before mailing the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning any items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {help@cuxury.com} for questions related to refunds and returns.